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Consumer Resources

Check a business before you hire, cut down on sales calls, recognize a scam, and know your rights as a Florida consumer.

Free service

Florida Do Not Call

Adding your number to the state list makes most sales calls illegal. Registration never expires and there is no fee.

Once your number has been on the list for 31 days, telemarketers covered by Florida law may not call you. If they do, you can report the violation and the department can pursue penalties of up to $10,000 per call.

Calls that are still allowed

  • Businesses you have an existing relationship with, for up to 18 months
  • Calls you gave express written permission to receive
  • Political campaigns, charities, and pollsters
  • Debt collectors contacting you about your own account
Stay alert

Current scam alerts

Reported frequently to the consumer helpline this quarter.

Active

Storm repair door-knockers

Unlicensed crews demand large cash deposits after a storm, then disappear. Always verify a license and never pay in full up front.

Report this
Active

Utility disconnection calls

Callers threaten to shut off power within the hour unless you pay by gift card or wire. No utility collects payment that way.

Report this
Ongoing

Fake charity solicitations

Copycat names mimic legitimate relief organizations. Check registration before giving.

Verify a charity
Ongoing

Fuel pump skimmers

Card readers installed inside pumps capture your data. Inspectors check pumps statewide; report a damaged security seal.

Report this
Ongoing

Moving company hostage loads

A low estimate becomes a large bill and your belongings are held until you pay. Get a written binding estimate.

Report this
Active

Grandparent emergency calls

A caller impersonates a relative in trouble and asks for immediate money. Hang up and call the family member directly.

Report this

Still have a question?

Consumer specialists answer calls Monday through Friday, 8 a.m. to 5 p.m. Eastern.

Contact the helpline