File a Consumer Complaint

Tell us what happened. We review every complaint, contact the business on your behalf when we can, and use what you report to spot patterns of fraud.

Step 1 of 4Your information
Step 2The business
Step 3What happened
Step 4Review & submit

Your information

First name

Last name

Email address

Phone number Optional. We call only if we need more detail.

County

ZIP code

About the business

Business name

City

Business phone

Complaint category

What happened

Date of transaction

Amount in dispute

Describe the problem Include dates, names, and what you have already tried. 4,000 characters maximum.

Have you contacted the business about this?

Yes No I tried but could not reach them

What outcome are you seeking?

Refund Repair or replacement Stop the practice Reporting for the record

Complaints are public records

Under Florida law, complaints filed with the department are generally subject to public disclosure.

Before you file

Contact the business first — many issues resolve directly.
Gather receipts, contracts, and any written communication.
Note the exact dates and dollar amounts involved.
Check whether the business is licensed with us.

Other ways to file

By phone
1-800-435-7352
Monday–Friday, 8 a.m.–5 p.m. ET

By mail
Division of Consumer Services
2005 Apalachee Pkwy
Tallahassee, FL 32399-6500

Not sure we're the right agency?

We handle consumer transactions, telemarketing, and licensed industries. Insurance, banking, and utility complaints go to other state agencies.

See who handles what

Common questions

What happens after I file

How long does a complaint take?

Most complaints get an initial response within 10 business days. Mediation with a business typically takes 30 to 60 days depending on how quickly they respond.

Can the department make a business refund me?

Will the business see my name?

Can I check the status of my complaint?

File a Consumer Complaint

Demo complaint received

Complaints are public records

What happens after I file